Refunds and Returns Policy
At EverGlow Marketing Co., we provide productized professional services. We want you to be completely satisfied with your purchase, which is why we offer a transparent return and refund process.
1. Return Window
We offer a 30-day return window for all service packages purchased through our website. The 30-day period begins on the date of your initial purchase/checkout.
2. Refund Eligibility & Restocking Fee
Because our “products” consist of professional time and labor, we cannot return the time already spent on a project. Therefore, we utilize a service-based restocking fee (labor deduction) for all returns:
- Full Refund (100%): Eligible if a return is requested within 30 days and zero work/onboarding has been initiated by our team.
- Partial Refund: If work has commenced, your refund will consist of the total amount paid minus a fee for the hours already performed, or a fixed rate of 15%, whichever is higher.
- Final Delivery: Once a service has been 100% delivered or the 30-day window has passed, the service is considered “consumed” and is no longer eligible for a refund.
3. How to Initiate a Return
To request a return, please reach to us in our service chat or support lines with your order number. We will process your request within 2 business days.
4. Refund Method
Refunds will be issued to the original payment method used during checkout. Please allow 5-10 business days for the credit to appear on your statement.